Terms of Purchase and Refund Policy
KONTINUUM and all subsidiaries or affiliated brands and companies (hereinafter referred to as “KONTINUUM”, “We”, “Us” or “Our”) stand behind all of our products and your satisfaction is very important to us. All purchases made from us (including all related website properties, sales over the phone, and live event on-site purchases) are covered by the following policies.
Offers/Coupons cannot be used in conjunction with each other unless otherwise stated. Coupons are only valid during the advertised promotion period. Prices are subject to change without notice. Gift Cards are non-refundable.
Most apparel items are fulfilled by 3rd party suppliers so we cannot refund or exchange the item if you ordered the wrong size, have buyer’s remorse, provide your address incorrectly, or have an unclaimed shipment returned to our 3rd party fulfillment center. Shipments that go unclaimed and are returned will be liable for the cost of a reshipment. If any address is considered insufficient by the courier and is returned, you will be liable for reshipment costs once we have confirmed an updated address with you. Any claims for misprinted/ damaged/ defective items/packages lost in transit must be submitted directly to our customer service department within 30 days. You can contact our Customer Service Department at 201-812-7300 during the hours of 9 AM – 5 PM EST, Monday through Friday or reach us via email at [email protected]
If you are not completely satisfied with any other purchases not from our 3rd party fulfillment center, simply return the physical product in NEW condition, along with proof of purchase, within 30 days and you will receive a full refund (less shipping and handling). You can contact our Customer Service Department at 201-812-7300 during the hours of 9 AM – 5 PM EST, Monday through Friday for or reach us via email [email protected] for refund procedures or if you do not know if your product is from our 3rd party fulfillment center. Please be advised that shipping costs to and from the fulfillment center or us are not reimbursed.
Digital Download Products, Kontinuum University/Courses/Services
For Kontinuum University/Courses/Services Training Access
You will receive access to the university training platform for the amount of time that was stated on the product description you purchased. If you have any problems accessing the digital content you have purchased please contact our Customer Support Department immediately at 201-812-7300 during the hours of 9 AM – 5 PM EST, Monday through Friday, so we can resolve the issue. Purchase of a Kontinuum University training module does not grant rights to the buyer to share, reproduce or resell the product in any way.
If you have subscribed to the individual month-to-month Kontinuum University Training program, you can cancel your subscription in your account dashboard settings. If you are having trouble please CLICK HERE for step by step instructions on how to cancel your subscription or email [email protected] or call 201-812-7300.
Please be advised, that the cancellation of the monthly subscription is effective in the month in which you have canceled. There are no refunds regardless of usage of the product.
Unused subscriptions are non-refundable and not eligible for any credits.
All digital and downloadable product sales are final. We do not offer digital product refunds, once a download/digital access has been assigned to you there is nothing we can retrieve back.
Please be advised that any and all agreements for downloadable/digital products, Kontinuum University or Kontinuum on Demand digital products are NOT subject to cancelation, refund or store credit. We do not accept any verbal modifications of these Agreements and the “no refund and no cancelation” policy stated in the Agreements is strictly adhered to. AFTER the full term of the agreement has expired, you may request to cancel the automatic renewal of the Agreement or your Agreement will be converted into a month-to-month Agreement. Any cancelations submitted prior to the full term of the agreement will only cancel the autorenewal and your monthly invoices will still be due and owing until the full value of the agreement has been paid in full.
Canceling or removing the credit card on file does not cancel your subscription and violates the terms of the agreement. If at anytime you have delinquent invoices past 30 days, or the account is paid delinquently for three consecutive payments, your account will be suspended, and you will still be liable for the full contract value through the term of the agreement.
If you have any problems accessing the digital content you have purchased please contact our Customer Support Department immediately at 201-812-7300 during the hours of 9 AM – 5 PM EST, Monday through Friday, so we can resolve the issue. Digital product purchases do not grant rights to the buyer to share, reproduce or resell the product in any way.
Live Event Tickets
All live event tickets are non-refundable, with no exceptions. If for any reason you are unable to attend, you can request a 100% credit at our online store, or you may use the credit for a future live event.*Processing Fees on ticket purchases are non-refundable and are not eligible for store credit.* If you do not attend the event and request a credit AFTER the date of the event, you will be denied store credit. All requests for store credit must be in writing and occur prior to the date of the event.
After purchasing your ticket, you must reserve your seat. If you do not reserve your seat, your ticket will be forfeited, and you will receive a store credit in the amount of the money paid. If you have received your ticket gratis or as part of another purchase, the ticket is forfeited without further remuneration.
In accordance with all federal and state laws, we reserve the right to refund tickets, deny access or refuse entry to any live event if we deem it in the best interest for the safety of the public, the speakers, employees and/or participants.
If your live event ticket was received as part of a bundle or was a gift with purchase of another product for which there is a payment plan, the payment plan must be paid in full at least 30 days prior to the event or the ticket is considered forfeited and you will not receive any store credit for the value of the ticket.
All tickets are nontransferable without notifying Customer Service to transfer the ticket for you. At the event, ticket holders must show state or federal identification or a passport, and it must match the name of the ticket holder.
ATTENTION PURCHASERS OF ANY LIVE EVENT TICKETS:
Ticket-Holder Behavior Policy; Ejection and Cancellation.
Notwithstanding anything herein to the contrary, no refund shall be provided to you in the event you violate the Terms and Conditions of Use or the Terms and Conditions of Sale of this Website, or in the event you fail to abide by all rules and policies related to the venue where the event is located, which violation or failure results in your inability to gain admittance to the venue or ejection from the venue.
In the event your ejection from a venue results in the loss of a Third-Party’s ticket, you shall be liable for all costs, expenses and losses associated with such Third-Party loss.
Purchase of Tickets to Live Events - Publicity Release; Information Sharing
By attending any Event, you hereby irrevocably grant to KONTINUUM, affiliates, designees, successors, assigns and licensees, the right to film and otherwise record you and use your name, image and likeness in any and all media for any purpose, including, without limitation, advertising and promotional purposes as well as in, on or in connection with future KONTINUUM events and/or other events produced by KONTINUUM or any of KONTINUUM’s affiliates and hereby release KONTINUUM and each of the respective designees, successors, assigns, licensees and affiliates from any liability with respect thereto.
Please contact our Customer Support Department at 201-812-7300 during the hours of 9 AM – 5 PM EST, Monday through Friday or via email at [email protected] or [email protected] regarding all ticket questions.
If a product or service is purchased utilizing a monthly payment plan the customer is responsible for 100% of agreed-upon payments equaling the original purchase price of the product. If any payments are not received, the entire purchase is void and the payments made up to that point are forfeited to and will not be refunded. Access to any digital product or platform will be removed. Any payment plans that include live events must be paid in full 30 days prior to the event date or your ticket will be forfeited, and you will receive a store credit in the amount paid up to 30 days of the date of the event.
Price Guarantee for Conference Tickets
If at anytime we drop the price of Conference Ticket, a store credit for the difference in your purchase price and our lowest offered price will be issued. In order to receive the store credit, you must contact our Customer Support Department at 201-812-7300 during the hours of 9 AM – 5 PM EST, Monday through Friday. This price guarantee is valid up until 90 days before the event seating is subject to availability.
Bonus Guarantee on All Deals, Products and Services
If at anytime you purchase an item, ticket or digital product and in the future a bonus or free gift is offered under the same exact terms of purchase, we will guarantee you receipt of that bonus or free gift while supplies last or within 3 months of purchase. If the bonus or free gift item is a ticket or a ticket upgrade to a live event, fulfilling this guarantee will be subject to availability as certain ticket levels and events have limited seating and availability.
Returning Items from Deals that Included Gifts with Purchase and Bonus Items
If you are returning an item or requesting a store credit on any item purchased with a bonus or free gift, you are required to return the bonus or free gift. If you chose to retain the bonus or free gift, your refund or store credit will be reduced for the value of the bonus and free gift at the time of your purchase.
If your account is in arrears or not in good standing for any reason, then any special offers, flash sales, deals, bonuses, gifts with purchase, coupons, discounts and incentives are not available for use.
Be sure to return to this Policy periodically to review the most current version of the Policy. We reserve the right at any time, at our sole discretion, to change or otherwise modify this Policy without prior notice; however, the date of any effective changes shall be reflected at the bottom of this page and upon request we will provide you with information regarding any changes made.
This policy was last updated on December 18, 2019.