Honesty is an expensive gift.

All too often, price is the defining factor in our industry without considering the opportunity cost of lesser solutions. What does this mean to you and why should you care?

Eight plus weeks ago you went remote, your ability to Work From Home (WFH) was put in place when you initially hired us, your business processes and procedures have not had to be augmented to work from home, your office locations have been in stasis waiting for your return. You have peace of mind knowing every aspect of your IT systems continue to be monitored, managed and secured no matter the location.

Great, you're set up to live your purpose!

In my opinion, you've accomplished the following;

  1. You've identified your core business needs;
  2. You've set your business up for success;
  3. You've developed a comprehensive business continuity plan that has shown to work, scale and evolve;
  4. You've stayed in business while maintaining productivity, even gaining new business;
  5. You've demonstrated to clients your ability to...
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With people, processes and procedures, we can do the impossible every day.

7:00 PM Friday Night:

I received a call at about 7 PM on Friday night. The client wanted a new provider and invited us to come present services with/against other providers at 6 AM on Saturday morning.

5:45 AM Saturday morning:

While unloading for the presentation. I decided two things;

  1. I would present first;
  2. I would win.

After-all, fortune favours the bold.

6:35 AM Saturday morning:

I was finished explaining why I believe we're the only option. Wish I could tell you what the other guys said in their presentations, but I stepped out to get breakfast. Before I left, I explained our approach and price would not be impacted by anything the others would present.

9:30 AM Saturday morning:

I received another call that a decision had been made and I should return to their office. By now the other providers were familiar with each other and planning on how to work together to take care of their clients. I'm genuinely happy these companies were able to find each-other and combine...

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