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VoIP call quality issues and how to fix them.

cloud hosted voip Feb 07, 2020

With the growing advancements in cloud technology and faster internet speeds, more and more companies are turning to Voice over Internet Protocol (VoIP) for their business communications. But just like with any service, you might run into some issues, particularly with call quality. Here are some of the common problems and how to address them.

Choppy voice

The main factor in disjointed, start-stop sounding messages in a VoIP environment is packet loss, which occurs if individual data “packets” are lost in transmission. When this occurs, the gateway at the receiving end of the call tries to predict what’s been lost; but when it can’t, the gap in data remains empty, resulting in choppy audio.

Insufficient bandwidth is often to blame for this issue, so make sure to check your bandwidth usage. Limit the use of bandwidth-heavy applications (e.g., video streaming apps) and tweak your router settings to prioritize VoIP traffic. Also run a test for malware or...

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What has worked in the past isn't enough today...

The Conundrum

Up until a few years ago, that buzzing box sitting in a room you're paying to keep cool all year around was the pinnacle of file/data security. But how secure is it today?

We have moved forward by leaps and bounds in the technology world, and the last vestige of that bygone era is the beloved files server.

We are in the middle of the technology renaissance.

Let me make it clear, I'm not saying the cloud is more secure. What I am saying is the cloud is more flexible and adaptable to implementing new security measures. 

Right now you’re probably thinking, are they crazy?

I can assure you that is not the case here. We have insight coupled with foresight. Today is 200 days since we ditched on premise servers in favour of a cloud hosted solution.

This post is about changing mindsets and expectations, the biggest gaping hole in modern security is what happens to the files when they are in the wild, i.e. they’ve been emailed to someone or your firewall...

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